99betPrivacy Policy

This page describes what we collect when you use 99bet and how we keep that data protected. We at 99bet treat your personal information with care — we collect only what we need for account management, payment processing, and compliance verification. We do not share your data with third parties except where required by law or necessary to operate our platform.

Our platform operates across multiple regions, including Jakarta, Surabaya, Bandung, Medan, and Semarang. We support slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables, sportsbook coverage (Liga 1, Piala AFF, Champions League, Premier League), and esports markets. When you engage these services, we collect and process data according to this privacy policy.

We have designed this policy to be transparent about how we handle your information. If you have questions about our data practices or your privacy rights, our support team is available during business hours to provide clarification.

What Data We Collect at 99bet

When you create an account on 99bet, we collect your email address, name, date of birth, and phone number. We use this information to verify your identity and communicate with you about your account. We also collect payment information — your preferred deposit method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer details). We do not store full credit card numbers or sensitive bank details; we retain only the information necessary to process your transactions.

During account verification, we request a copy of your identification document (national ID, passport, or driving licence) and proof of address (utility bill or bank statement). We collect this information to comply with Know Your Customer (KYC) regulations and to prevent fraud. We store these documents securely and do not use them for purposes beyond verification.

We also collect usage data — which games you access, when you log in, your betting history, and your account balance. We use this information to operate our platform, detect suspicious activity, and improve our service. We do not track your offline behaviour or sell your usage data to third parties.

How we use your information on 99bet

We use your email and phone number to send you account notifications — password resets, login alerts, deposit confirmations, and withdrawal updates. We may also contact you about service maintenance or policy changes. You can adjust your notification preferences in your account settings at any time.

We use your payment information solely to process your deposits and withdrawals. We do not use your payment data for marketing or analytics without your explicit consent. We share payment data with our payment processors — the companies that handle mobile banking, local payment, online payment, and bank transfers — only to the extent necessary to complete your transaction.

Data security: We at 99bet use encryption and standard security practices to protect your account data. Our servers employ TLS encryption for data in transit, and we restrict access to personal data to authorized staff only.

Third-Party Processors and Data Storage

We work with third-party service providers to operate 99bet. These include payment processors (who handle e-wallet, mobile banking, local payment, online payment, and bank transfers), hosting providers (who store our servers and databases), and identity-verification services (who help us confirm your KYC documents). We share only the data necessary for these services to function — your payment processor receives your transaction information, but not your gaming history; your hosting provider manages our infrastructure but does not access your personal details unless required for security.

Our servers may be located outside your jurisdiction. By using 99bet, you acknowledge that your data may be processed in multiple countries. We ensure that all processors comply with standard data protection practices, regardless of where servers are physically located.

Cookies and tracking on 99bet

We use cookies to remember your login session, store your language preference, and track your navigation within 99bet. These cookies do not track your behaviour across other websites. You can disable cookies in your browser settings, though this may affect your ability to access certain features. We do not use third-party tracking cookies or retargeting pixels.

Your Rights and Data Requests

We at 99bet support your right to access, correct, and delete your personal data. If you want to download a copy of your data, you can request it through your account settings or by contacting our support team. We will provide your data in a standard format within a reasonable timeframe.

If you believe your data is inaccurate, you can request a correction. If you want to close your account and delete your data, we can do so — though we may retain some information (such as transaction records) for compliance and dispute resolution purposes. We do not charge for these requests and will communicate our response within business hours.

Note: Our services are available only where local law permits. We comply with applicable data protection laws in each jurisdiction where we operate. Users are responsible for verifying that their use of 99bet complies with local regulations.

Our 99bet Data Retention and Contact Policy

We retain your account data as long as your account remains active. If you close your account, we keep essential information (transaction history, identity verification records) for seven years to comply with financial regulations and to resolve potential disputes. We delete non-essential data (login history, session logs) within three months of account closure. During the retention period, we keep this data secure and do not use it for purposes beyond compliance and dispute resolution.

If you have questions about our privacy practices, how we handle your data, or want to request access to your information, you can contact our support team through your account dashboard or email. We respond to privacy inquiries during business hours. We also provide periodic updates to this policy to reflect changes in our data practices or applicable law.

We remain committed to transparency about our data handling. This privacy policy reflects our actual practices — we do not collect data we do not use, we do not share data with unrelated third parties, and we respect your control over your personal information. If this policy changes in ways that affect your privacy, we will notify you directly and provide you with an opportunity to review the updated terms.